|
1.
How do I order from your website?
Ordering from Rhino Mart is simple. All you need to do is create an account, add items to your shopping cart and then checkout.
2.
Is there a minimum order?
Yes. The minimum order is $49.99. International orders require a $1500 minimum order.
3.
Can I just round it up to $50.00?
No. Even though it would seem simple enough a task, it really is cumbersome. We suggest finding an additional item to increase the order to fulfill the minimum order requirement.
4.
I have a coupon code, how do I use it?
To apply a coupon code, simply enter the coupon code in the coupon code entry field you will see during checkout.
5.
My coupon code doesn't work. Why?
There may be several reasons for a coupon to not work. If a coupon code is not working, please contact our customer service staff at sales@rhinomart.com.
6.
Can I use more than one discount at a time?
Unfortunately, we cannot accept more than one discount per order.
7.
Can I pay by check?
Payments accepted include Mastercard, Visa, Amex, Discover and PayPal. We do not accept checks.
8.
Can I use PayPal to pay for my order?
Yes you can. Simply check the PayPal option during checkout.
9.
Do you have expedited shipping?
Yes. Although, there may be several factors that may impede this possibility, please contact our customer service reps toll free at (866) 274-8868 or via email at sales@rhinomart.com.
10.
I haven't received my order yet. Where is it?
Orders typically take 24-72 business hours to process prior to shipping. You should receive a tracking number or numbers via email when your item is ready to ship. If you do not have those numbers, you can view your order status in your " Account" page. Also, you may contact our customer service reps via email at sales@rhinomart.com.
11.
I only received part of my order. Where is the rest?
Because we have warehouses in over 240 locations across the United States, some items you may have ordered will arrive before others. You can track your items with the tracking numbers generated and sent to you via email by our order processing department. If, for some reason, you do not have those tracking numbers, please contact our customer service reps via email at sales@rhinomart.com.
12.
My items were damaged. What do I need to do?
Items that are damaged or defective upon arrival are eligible for a Return of Merchandise Authorization (RMA). Simply find the link at the bottom of our web page that reads SHIPPING & RETURNS. Click on that link and then click on the link to our RMA Authorization Form (PDF). Fill out the RMA Form and fax it to 1.866.534.9141. Our RMA Representative will process the RMA request and provide you with complete instructions for returning your damaged or defective item.
13.
How do I get a refund?
Eligible orders for refund will be processed through our RMA and Refund department. For credit card refunds, allow 4-7 business days to show in your account.
14.
Where is my refund?
To check status on a refund, simply contact our customer service reps at customerservice@rhinomart.com and ask for the RMA / Refund representative. They will gladly assist you.
15.
I ordered an item and it was out of stock. What do I do?
Substitutions can be made for out of stock items and the difference will either be charged or applied to the original order. Otherwise, the charge for that item will be refunded back to your credit card.
16.
When will the Out of Stock item be back in stock?
Because some items are closeouts or overstock liquidations, they may be discontinued once they sell out. There is never any firm date as to when an item may return but if you check back periodically, you may find that item has returned or something similar may be available.
|
