Back in 2007, there was a survey done by eBay, asking their users why they bought from certain people and why they didn’t buy from others. It was shocking to discover that 21 percent of the people that responded did not buy certain things because the eBay seller did not have a good return policy.

What this means is that if you, as the seller, do not have a good return policy in place, you will probably sell about twenty one percent less than a seller that has a good return policy in place.

The most important thing to a person purchasing an item off of eBay is they feel the purchase is secure. The buyers would like to get the item that they pay for and know that you won’t just disappear with their cash and give them nothing in return or leave them with a broken item. Just like any business, people who purchase items from eBay want to get what they pay for and if the product is not what they want, they want a way out of the transaction.

If you have a good return policy in place for your business with eBay, you are not only protecting your business, but allowing your customers to feel safe about their purchases. There are a few business that have trouble with this because they use a bbb dropshipper to deliver the items that are purchased and the businesses don’t understand how they can include this in the sales they make. Here is a few tips on how you can create a good return policy for your eBay business.

State the amount of time you will accept returns. A lot of physical stores set this time at 30 days, so it is a good idea to do the same. The person that purchased the item will have time to get it, look at it, and if they do not like it they will have time to return it to you. If you utilize a bbb dropshipper service, be sure that the service includes a return policy as well and that the service will tell you if a customers returns a product so you can give them credit with your store.

It is advised that you include conditions and terms with the return policy. Be sure that your customer is aware that the item has to be sent back to the bbb dropshipper in the same packaging it was sent in and the item can not be used. If there is damage to the product, you can choose not to accept it back or offer the customer only a partial refund of their money.

The simplest manner of doing a return policy is to state the same thing as your bbb dropshipper’s policy states. If you use their same policy, you are guaranteed to receive a refund so you won’t lose money refunding your customers. If the bbb dropshipper that you use guarantees your money back, then you should guarantee that for your customers as well- they will feel safe and confident about their purchase and you won’t have to worry about losing twenty one percent of your sales anymore.

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